Help

Ask on WhatsApp. The store answers in a minute.

Message us on WhatsApp

Reply ORDER for your parcel, WHEN for the finish dates, STOP to end the messages. A person reads every message; the store answers the common ones at once.

Grievance officer

[Director's name], Pushkar Cosmetics Pvt. Ltd.[email on the box] · acknowledged within 48 hours, resolved within a month.
When will my parcel arrive?

Order before 3 pm on a working day and it leaves Pune the next working day. Pune and Maharashtra, 1 to 2 days after that. Metros, 2 to 3. The rest of India, 3 to 5. The WhatsApp message has the tracking link.

A bar arrived damaged or wet

Send a photo on WhatsApp within 7 days. A person looks at it within 24 hours and sends a new bar from the next pour. Nothing to post back.

I typed the wrong address

Open Your order from the WhatsApp message: you can change the address or cancel until the label prints. After that, the courier tries the address on the label.

I want to stop the reminders

Reply STOP on WhatsApp. Every message stops, and the names, reasons and dates are erased within a day.

Where is my invoice?

In the WhatsApp message that confirmed your order, and on Your order. It carries a serial number; a refund carries a credit note against it.

Can I return a bar?

Soap is a personal-care item: an opened bar cannot be returned. A damaged or wet bar is replaced on a photo within 7 days; a parcel that comes back undelivered is refunded in full.